At Nexu, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Full name and contact information (email, phone number)
- Account information (username, password)
- Payment information (credit card number, bank account information)
- Content you upload to our platform
- Your profile information and preferences
1.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device information (device type, operating system, browser)
- IP address and location information
- Usage data (pages visited, visit time, clicks)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Send important communications about our services
- Provide customer support and respond to your requests
- Analyze service usage to improve user experience
- Detect, prevent, and address technical or security issues
- Comply with legal obligations and protect our rights
3. Information Sharing
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third parties who help us operate our services (hosting, payment, analytics)
- Legal Compliance: When required by law or to protect our rights and security
- Consent: With your explicit consent
- Business Transfer: In case of merger, acquisition, or asset sale
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your activity on our platform. Cookies are small text files stored on your device. You can control cookie usage through your browser settings.
6. Your Rights
You have the right to:
- Access personal information we have about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information for certain purposes
- Request data portability
- File a complaint with the relevant data protection authority
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information.
9. Privacy Policy Changes
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@Nexu.biz.id
- Address: Karawang, Nexu Tower, 15th Floor, Jawa Barat, Indonesia
- Phone: +62 (825) 1423-4567
Or visit our Contact Us page for more information.